Resources

Quick Reference Guide: Helpful sites and numbers

National helplines

Healthline (24/7) – 0800 611 116

Lifeline (24/7) - 0800 543 354 or (09) 5222 999 within Auckland

Mental Health Area Crisis Team (24/7) – 0800 800 717     (Note: this goes to AA DHB however, they can transfer the call to the DHB of the required area).

Need to talk? Free call or text 1737 any time for support from a trained counsellor 

Samaritans (24/7) – 0800 726 666

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Victim Support  – 0800 victim - (0800 842 846)

 

Depression-specific helplines

Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

Ministry of Social development: https://www.msd.govt.nz/

www.depression.org.nz – includes The Journal online help service

SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed

Sexuality or gender identity helpline

OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support

Helplines for children and young people

Kidsline (24/7) – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age.

thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 12noon–11pm and weekends, 3pm–11pm. Online chat is available 5pm–10pm daily.

Youthline (24/7) – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

Help for parents, family and friends

ACC Sensitive Claims: 0800 101 996 or Sensitive Claims Unit: 0800 735 566

Email: sensitiveclaims@acc.co.nz

Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

Familial Trust – 03-9811-093 https://www.familialtrust.org/

Counselling

Group Therapy

Intensive Outpatient Programmes

Children & Youth Programmes

·       R.O.C.K.S Childrens Group

·       STAR PROGRAMME

·       DISCOVERY

·       Adult Intensive Outpatient Programme

·       POLICIES

Youth Work support

Advocacy & Peer Support

Educational Workshops

Interventions

Family Doctor - http://www.familydoctor.co.nz/categories/womens-health/

Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area

Find your midwife - https://findyourmidwife.co.nz/

Health Navigator NZ - https://www.healthnavigator.org.nz/

Menopause - https://www.southerncross.co.nz/group/medical-library/menopause-signs-symptoms-diagnosis-treatment

Ministry of Health - http://www.health.govt.nz/your-health/pregnancy-and-kids/pregnancy

New Zealand College of Psychologist - +64 04 801 6088 or https://www.nzccp.co.nz/

Parent Help – 0800 568 856 

PlunketLine  – 0800 933 922

Poisons - 0800 POISON (0800 764 766)

 

Skylight – 0800 299 100 (for support through trauma, loss and grief; 9am-5pm weekdays)

https://skylight.org.nz/

About Grief

Supporting Children and Teens Through Tough Times

Breaking Bad News

Supporting Adults Who Are Grieving

Illness

When A Death Is Anticipated

After A Suicide

After a Homicide

Family Break Up

Supporting a Sibling whose brother or sister faces illness, injury or disability

Building Up Resilience

Anger Management

Pet Loss

Parenting After Violence in the Family

Moving House

Awarness of Change, Loss and Grief during the Holiday Season

Support Information for those affected by Natural Disasters

Supporting Families In Mental Illness - 0800 732 825 (for families and whānau supporting a loved one who has a mental illness)

Other specialist helplines

Alcohol and Drug Helpline – 0800 787 797 or online chat

Are You OK  0800 456 450 family violence helpline

Gambling Helpline 0800 654 655

Anxiety phone line – 0800 269 4389 (0800 ANXIETY) 

Seniorline – 0800 725 463 A free information service for older people

0508MUSICHELP – The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.

Shine – 0508 744 633 confidential domestic abuse helpline

Quit Line – 0800 778 778 smoking cessation help

Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence

Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)

Shakti Crisis Line 0800 742 584 (for migrant or refugee women living with family violence

Rape Crisis – 0800 883 300 (for support after rape or sexual assault)

Warmlines for consumers of mental health services

Free peer support services for people experiencing mental illness or those supporting them

Canterbury and West Coast 03 379 8415 / 0800 899 276 (1pm to midnight, seven nights)

Wellington 0800 200 207 (7pm–1am, Tuesday to Sunday)

Auckland Central 0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights

Jan Logie (Ministry of Social Development)      Ruth Money         Louise Nicholas